Bumpa Mats uses Fastway as its primary courier service provider. Please expect delivery to be between 1 - 10 days depending on where you live once the order is placed. If you require an urgent delivery please reach out via email or messenger.
All orders placed over the weekend and on public holidays will be fulfilled the following work day.
Please ensure delivery details are correct as we cannot take responsibility for lost orders if incorrect details were provided.
You should receive an email notification when your parcel is ready for delivery.
Every play mat should be collected or signed for by the owner, or permission given to leave the package.
If your parcel does not arrive within a timely manner, please contact us and we will administer a search for your parcel.
If your delivery box should arrive damaged, please contact us promptly to let us know. It can then be ensured that there has been no damage to the product.